Frequently Asked Questions
Everything you need to know about our premium cuts and delivery.
How is my meat packaged for shipping?
All orders are vacuum-sealed for freshness and packed in insulated shipping boxes with food-grade gel ice packs to ensure your meat arrives at a safe, refrigerated temperature.
Where do you source your livestock?
We partner exclusively with local, sustainable farms that prioritize ethical animal husbandry and natural diets, ensuring the highest quality grass-fed and grain-finished options.
Can I track my delivery in real-time?
Yes, once your order is dispatched, you will receive an email and SMS notification containing a tracking link to monitor your shipment's progress to your doorstep.
What is your return policy for perishable goods?
Due to the nature of our products, we cannot accept returns. However, if there is an issue with quality or damage during transit, please contact us within 24 hours for a full refund or replacement.
Do you offer custom cuts or bulk ordering?
Absolutely. If you have a specific thickness or cut in mind, or wish to place a large wholesale order, please contact our master butcher via the contact form for a custom quote.
How long can I store the meat in my freezer?
Because our meat is vacuum-sealed, it can be safely stored in your freezer for 6 to 12 months without losing flavor or quality.