Returns & Exchanges

Due to the perishable nature of our premium meats, we prioritize food safety and cannot accept physical returns once products have left our cold chain. However, if your order is damaged or does not meet our quality standards, we are committed to making it right through a refund or credit.

Return Process

• 1.
  Inspect Your Delivery

  Upon arrival, please immediately check your package for any signs of damage or temperature compromise.

• 2.
  Document the Issue

  Take clear photos of the product and packaging if there is a quality concern or an error with your order.

• 3.
  Contact Customer Support

  Email our team within 24 hours of delivery with your order number and the photos you captured.

• 4.
  Resolution Processing

  Our butchers will review your claim and process a replacement or a full refund to your original payment method within 3-5 business days.